Contact & Support

Need a hand with the OttawaThings app? We're happy to help. The fastest way to reach us is by email — we read every message.

Email us

hello@ottawathings.ca

We typically respond within 1–2 business days.

What we can help with

  • Account and sign-in questions
  • Check-ins and exploration progress
  • Location and nearby-places issues
  • Bug reports and unexpected behavior
  • Feature requests and general feedback

When reporting a bug, it helps to include your device model, OS version, and a short description of what happened.

Privacy & data requests

You can request deletion of your account and all associated data at any time. Email us at hello@ottawathings.ca and we'll take care of it. For details on what we collect and how it's used, see our Privacy Policy.